Terms of Service & Company Policy

Welcome to NexioHost. By accessing our website and using our services, you agree to comply with the following Terms of Service. NexioHost is an official subsidiary of Nexio Hub IT Solution.

1. Refund Policy

• Shared Hosting & Reseller Hosting: Refund requests are accepted only within 3 hours of purchase.
• Refund Eligibility: Refunds are issued only if a verified server-side technical issue cannot be resolved by our technical team.
• Virtual Private Servers (VPS): All VPS services are covered by a Strict No-Refund Policy. Refunds, if applicable, are solely at the discretion of NexioHost Management after ticket review.

2. Identity Verification (KYC)

• A valid National ID, Passport, or Driving License is mandatory before VPS activation.
• Business customers may optionally submit a Trade License.
• Services are activated only after successful verification.
• Fake or forged documents will result in immediate order cancellation without refund.

3. Acceptable Use Policy

• Server abuse or excessive CPU, RAM, or Disk usage.
• DDoS attacks, phishing, malware hosting, hacking attempts, or spam.
• Hosting illegal or prohibited content.
• Violation of local or international laws.

Accounts violating this policy may be suspended or permanently terminated without prior notice. No refunds will be provided for suspended accounts.

4. Support & Communication

• Customers must first contact our Support Team via Client Area Support Ticket or Live Chat.
• WhatsApp and Direct Phone Support are reserved for Enterprise Clients, Custom Projects, and Payment Emergencies only.
• Misuse of direct communication channels may result in temporary service suspension.

5. Data Backup & Liability

Customers are solely responsible for maintaining their own backups. NexioHost and Nexio Hub IT Solution shall not be held responsible for any data loss, file corruption, business interruption, or financial damages arising from the use of our services.